Cancellation Policy

Last updated: January 2025

We understand that plans can change. Our cancellation policy is designed to be fair while accounting for the non-refundable costs we incur with hotels, airlines, and other suppliers.

Cancellation by You

All cancellation requests must be submitted in writing to hello@nordstonejourneys.com or via WhatsApp. The cancellation date is the date we receive your written request.

Notice Period Before Travel	Refund Amount
30 days or more	Full refund (less any non-refundable supplier fees)
15–29 days	50% refund
7–14 days	25% refund
Less than 7 days	No refund
No-show	No refund

Cancellation by Nordstone Journeys

In rare cases, we may need to cancel your booking due to circumstances beyond our control (force majeure, supplier failure, natural disasters, government restrictions). In such cases, we will offer:

• A full credit note valid for 12 months, or
• A refund of any amounts we are able to recover from suppliers

Amendment Policy

• Changes to travel dates or destinations may be possible subject to availability and supplier charges.
• Downgrading accommodation or services may not result in a refund if the original supplier is non-refundable.
• All amendment requests must be made in writing.

Non-Refundable Items

The following are typically non-refundable regardless of cancellation timing:

• Visa application fees
• Travel insurance premiums
• Certain airline tickets (as per airline policy)
• Non-refundable hotel rate bookings

Refund Processing

Approved refunds are processed within 10–14 business days to the original payment method.